Contact us

If this issue occurs, you don't need to contact us. We will verify the payment and update the order status within 24 hours.

If you made the payment via bank transfer, the bank usually takes 1-3 days to process the confirmation. Please be patient.

Once the order status is updated, you will receive a new email in your inbox.

We handle customs clearance and taxes, so you don't need to worry about it. We also guarantee that the package will pass through customs.

As long as you are able to place the order and make the payment successfully, we can ship to your address.

Occasionally, there may be cases where delivery is not possible. In that case, we will contact you via WhatsApp and send you an email.

We will contact you via WhatsApp or email if a flavor is out of stock. Typically, we will ask you to choose a different flavor. If you don’t want to change the flavor, we can offer you a similar e-cigarette in the same flavor. If neither option works for you, we can also provide a refund.

Because Vapes-Puff are a sensitive product and we guarantee they will pass through customs, the trade-off for ensuring safe delivery is that shipping may take longer

You can click here to find your order. If you already have a tracking number, you can track your package on 17track.

Our delivery process is as follows: China → Germany Customs → Your home.

It takes about 7-10 days for the package to reach Germany Customs. The tracking information will only be updated once the package is shipped from Germany Customs to your address.