Privacy Policy

Last Updated: December 30, 2024

Welcome to StarsVape (referred to as “we,” “us,” or “the Company”). Your privacy is important to us, and we work to protect your personal information. This Privacy Policy describes how we collect, use, store, and disclose your personal data, tells you about your privacy rights and how the law protects your personal data.

Acceptance of Terms

When you use our Services, you agree to our collection and use of your information as described in this Privacy Policy. We ask that you take the time to read this policy carefully in order to understand how we treat your information.

Definitions and Key Terms

  • Account: Your unique account to access our services or certain parts of our services.
  • Affiliate: A person or entity that is either controlling, controlled by, or under common control with another person or entity.
  • Company (“StarsVape”): Refers to the entity operating StarsVape.
  • Cookie: Files that are small and placed on your device that store information about your browsing habits or activities.
  • Device: Any device that can access the service (e.g. computer, smartphone, etc.).
  • Personal Data: Information that can identify you, for example your name, address, email, etc.
  • Service: Refers to our official website, StarsVape.com.
  • Service Provider: Any third party or individual that processes data for the Company.
  • Third-Party Social Media Services: Other social media platforms (e.g., Google, Facebook), where you may log in or register for our services.
  • Usage Data: Data collected automatically when you use our service, including your IP address, browser type, and the pages you visit.

We collect and use your information only when we believe it is necessary to provide you with our services, to comply with the law, to protect your interests or ours, to enforce our terms or policies, or to support other uses consistent with the notices provided when we collected the information.

1. Information We Collect

As you use our services, we may ask you to provide certain personal information. This may include:

  • Basic Personal Information: Email address, name, phone number, address (state, province, postal code, city).
  • Usage Data: Information collected automatically when you visit or use our services, including your IP address, browser type, and pages you visit.
  • Social Media Information: We may collect related social media data if you register or log in using third party social media platforms (e.g., Google or Facebook).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Services: To help us ensure you have a smooth experience on our website and with our services.
  • To Manage Your Account: Providing you with the services to help you manage your account.
  • To Fulfill Contractual Obligations: To complete your purchases or other transactions made through our website.
  • To Communicate with You: Order updates, promotions and other important information.
  • To Improve Our Services: To optimise and enhance the user experience, analysing the user behaviour.

Cookies and Tracking Technologies: How We Use Them

Cookies and similar tracking technologies that are placed on your device or that you take in through our service are used by us to improve our service and your experience. These technologies allow us to know how you interact with our services and store some information.

  • Necessary Cookies: These cookies are needed to provide our services and to verify your identity.
  • Functional Cookies: We use these cookies to remember your preferences (e.g., your language, login details).
  • Analytical Cookies: These cookies are used to collect data on how you use our website and help us to improve our service.

Sharing of Your Information

We share personal information when we believe it’s necessary to provide products or services you’ve requested, respond to a government request, conform to the requirements of the law, detect fraud or abuse, or otherwise protect our rights.

We are committed to sharing your personal data only in specific situations with the following parties:

  • Service Providers: Your information may also be shared with partners, analytics companies, or advertisers who assist us in analysing service usage or improving your experience.
  • Business Partners: We may share your information with business partners when we provide promotional activities, special offers or some of our products or services.
  • Affiliates: When processing your data, this Privacy Policy applies to our affiliates.
  • Legal Obligations: We may disclose your information in the event that we are required by law to do so (e.g. in legal proceedings or investigations).

Transfer of Your Information

Certain of our service providers or partners may be based in countries outside your country/region, so, by using our Services, your information may be transferred and processed outside your country/region. To the extent we use your Personal Information outside of your country of residence, to the extent permitted by applicable law, your consent to such cross border transfers of your Personal Information.

Explanation:

We may transfer your Personal Information outside of your country of residence, to the extent permitted by applicable law, and by using our services you consent to such cross border transfers of your Personal Information.

Data Storage and Protection

1. Data Storage

We will only retain your personal data in the following circumstances:

  • To meet contractual obligations in respect of your transactions.
  • To comply with legal, regulatory and other legal obligations.
  • To keep our business running and settle disputes.

2. Data Security

We use reasonable security measures to protect your personal data from unauthorised access or disclosure, but you should be aware that no transmission over the internet or electronic storage system is 100% secure. This means we can’t promise full security.

Deleting Your Personal Data

If you no longer wish for us to retain your personal data, you may delete it by:

  • Removing the data by logging into your account.
  • Requesting to delete our data by contacting us.

We will process your request in accordance with applicable laws, promptly.

Children’s Privacy Protection

We do not intend for our services to be used by children under the age of 13. If we learn we have collected or received personal information from children under 13 without verification of parental consent, we will delete that information from our servers or will delete the account for such children.

Links to Other Websites

Links to third party websites may be included in our services. We are not responsible for the content or the privacy policies of these external sites. We suggest that you read the privacy policies of any third party websites that you visit.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. We will post any changes to this page, and may send you an email or website notification of important updates.

Contact Us

If you have any questions or suggestions regarding this Privacy Policy, please feel free to contact us via:

Thank you for trusting StarsVape. We are committed to helping you have a safe and secure service experience!