Shipping Policy

At Starsvape, we strive to ensure that every order reaches you safely and on time. Below are the details regarding our order processing and shipping policies:

Order Processing

We process and dispatch orders within 3-5 business days after your order is placed. Generally, you should receive your items within 10-18 business days after dispatch. However, please note that we do not ship on weekends or public holidays.

Tracking Your Order

Once your order is shipped, we will send you a tracking number via email. Please check your inbox, especially the spam folder, and add us to your trusted list to ensure you receive the tracking information.

You can track the status of your order by visiting the following website: 17track.net. Please note that tracking information may take 3-7 days to update on the website after the shipment has been dispatched.

Order Modifications and Cancellations

If you need to cancel or change the delivery address for your order before it has been dispatched, we will accommodate the request. However, once the order has been shipped, we are unable to process any refunds or address changes.

Customs and Clearance Services

We offer DDP (Delivered Duty Paid) shipping for the following countries/regions, meaning you will not need to pay customs duties or clearance fees:

  • European Union: Shipped via DHL Express / DPD Express
  • United Kingdom: Shipped via Royal Mail
  • United States: Shipped via UPS (excluding Alaska and Hawaii)
  • Australia: Shipped via Australia Post

Please note that DDP service is not available for all countries and regions. In countries with strict customs policies (such as Denmark, Norway, and Switzerland), DDP service may not be available, and additional fees ranging from 10 to 80 EUR may apply.

Additional Information

If your order is refused or fails to be delivered due to incorrect address details, age declaration issues, or other reasons, we may charge related fees. We recommend carefully checking all information at checkout to avoid unnecessary issues.

For some remote areas, there may be additional shipping fees and longer delivery times. While we will make every effort to ensure your order arrives on time, delays may occur in these areas.

Customer Support

If you have any questions or special requests regarding the delivery process, please feel free to contact our customer support team. We are committed to providing the best service experience to every customer.

Thank you for choosing Starsvape. We look forward to providing you with a top-quality shopping experience!